All properties listed with Ningaloo Reef Holidays (NRH) are subject to the following terms and conditions:

THE HOMES

All holiday homes listed by NRH are privately owned and we therefore ask you to respect this at all times. Please note: NRH advise that the agreement on your holiday accommodation will be between you, the guest and the Holiday Home Property Owner. NRH is acting on behalf of the Holiday Home Property Owner as their booking representative. While we endeavour to ensure that the holiday homes are in a good condition we cannot and do not accept responsibility for the condition or the standard of the homes.

TARIFFS:

1. Are subject to change without prior notice especially for the peak holiday periods.

2. When a booking has been confirmed by receipt of deposit, the tariff and the house booking  will be honoured.

3. They are based on a per house, per night price for the number of persons specified with a 3,4 or 5 minimum stay period on non holiday season times and a 5-7 day minimum for some holiday homes and seasons. All WA public holidays will be charged at the high season tariff and have minimum stay requirements.

Deposit

1. A minimum deposit of up to 50% of the total rate (as specified) is required to confirm a booking.

2. The booking will be confirmed in writing within 7 days of receipt of the deposit

.3.If the booking is made 28 days or less before commencement of the holiday, the full rate is required to effect confirmation.

4.The deposit is non-refundable.

5. Payment by credit card will incur a surcharge of 2.5% on all transactions.

Final Payment

1. Full and final payment for the holiday booking is required at least 28 days prior to the commencement of the holiday.

2. If the outstanding balance has not been received by the due date, the Owner and/or the Booking Agent reserve the right to cancel the booking without notice and the guest will forfeit the deposit.

3. Payment by credit card will incur a surcharge of 2.5% on all transactions.

Security Bond

A refundable security bond of $200 – $500 is payable on all bookings. Alternatively, in lieu of a payable bond we are happy to hold your credit card details with no charge taken unless damages etc occur. The bond will be refunded in full after the house has been cleaned and checked, provided there are no damages or excess cleaning, usually within 5 – 10 working days after guests vacate. A breach of any of the Booking Conditions may result in forfeiture of the bond.

Size Of Party

The number of guests occupying the property for the holiday must not exceed the number specified on the Booking Form. If for any reason there is a change to the number of guests occupying the property, the Booking Agent must be informed immediately. If approval is given for a change in the number of guests, an additional charge will be payable for each extra guest. Guests are not permitted to host parties or functions of any kind while staying at the holiday property.

Check-In /Check-Out Times

Unless arranged in advance with the Booking Agent, Check-In Time is 2 PM and Check-Out Time is 10 AM. During the low season and for mid-week bookings, these times can very often be flexible. All requests for varying check in/out times will be accommodated wherever possible. Late departure without prior approval may result in a partial forfeiture of the security bond.

Key Collection

Keys will be made available upon arrival at holiday destination.
See final documents for details.

Linen & Towels

Unless otherwise stated the accommodation includes the supply of all linen. This includes pillows, continental quilts or doonas, bed sheets, bath towels & bath mats, and tea towels. The supply of bed linen and bath towels is always included in the price. Beach towels are not included.

Dogs & Pets

Most property owners will not allow guests to bring pets to their homes. There are some exceptions but under no circumstances are guests permitted to bring pets without first seeking permission and then obtaining prior written approval from the booking agent.

Cancellations & Insurance

Where written notification of a cancellation is received no less than 28 days in advance of the holiday, consideration may be given to allow the guest to transfer the booking (of the same house only) to another date, less transfer fee of $50. Where written notification of a cancellation is received less than 28 days in advance of the holiday, the guest shall be liable for payment of the full rental whether or not occupation of the holiday house occurs. The deposit is non-refundable and non-transferable to another property. Guests are strongly advised to take out comprehensive holiday & travel insurance to cater for any unforseen circumstances.

Unused Services

Where the clients chooses to cut short their stay or reduce the number of guests in the booking, a refund, credit or transfer is not available for any unused portion of the booking.

Guest Responsibility

1. Guests are expected to look after and take all reasonable care of the property and all the furnishings and equipment included in the property and to observe the “No Smoking Inside” requirement for the duration of the holiday.

2. Guests are expected to be considerate to neighbouring properties and not give cause for complaint due to excessive noise or unsociable behaviour.

3. Any faults, damages or breakages must be reported to the Booking Agent or a representative of the booking agent as soon as possible. Guests will be liable for any breakages or damages caused to the property during the guest’s holiday occupation and all costs of repair and replacement shall be payable upon demand to the Booking Agent.

4. It is the responsibility of the guests to ensure that all doors and windows are securely locked and that the property is safely secured at all times. Please remove all valuables from boats and do not leave your cars unlocked.

5. The condition of the property on your departure is your responsibility. This means that guests must wash & put away crockery, glassware & cooking utensils; remove all foodstuffs from the refrigerator; properly dispose of rubbish in bins provided; and sweep up excess dirt and sand on the floors, scrape barbecue if used and strip beds. Washing of linen is not essential. In the event that cleaning of the house exceeds the cleaning time allowance, the guest will be charged for the cost of excess cleaning at the rate of $50 per hour plus GST Monday to Friday and $70 per hour plus GST if departure was on a weekend or Public Holiday. This amount will be deducted from the security bond or from the authorized credit card and is not negotiable.

6. The guest covenants on behalf of himself/herself and their guests staying at the holiday home that nothing will be done by them which would in any way invalidate, adversely affect the validity or viability of any insurance policy maintained by the holiday home owner.

 PROPERTY PAGE DETAILS

1. all information that is detailed on the properties page, including that which has been supplied by the holiday home owner is believed to be true and accurate at the time of acceptance of the holiday home. however, all information is subject to change without prior notice.

2. NRH accepts no responsibility for any alterations to the holiday home description that is deemed to be out of their control i.e.: damage caused by exceptional weather conditions, breakdowns of appliances, wiring or plumbing, invasion of pests or negligence on the part of the holiday home owner causing loss, accident , or injury.

 NB: ON PAYMENT OF DEPOSIT IT IS ASSUMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THE ABOVE TERMS AND CONDITIONS OF BOOKING.

Please contact the booking agent should you have any questions regarding the above information. These conditions form part of your Booking Terms and Conditions should you be staying at HUMPBACK. You will need to read and sign the Specific Terms and Conditions sent to you in addition to these conditions.

Privacy Policy

Use and disclosure of information collected

Ningaloo Reef Holidays will only record your e-mail address if you send us a message. Your e-mail address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent unless you request such action.
Users are advised that there are inherent risks transmitting information across the Internet.

Links to Other Sites

We may offer links to sites that are not operated by Ningaloo Reef Holidays. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies

Disclaimer

All information and recommendations contained in this publication are to the best of our knowledge correct. Since conditions of use are beyond our control users must satisfy themselves that products are suitable for the intended processes and uses. No warranty is given or implied in respect of information or recommendations or that any use of products will not infringe rights belonging to other parties.
We will not be liable for any loss or damage resulting in anyway from any reliance on this publication or from any goods manufactured by us. We reserve the right to change product design and properties without notice. Nothing in this clause excludes, restricts or modifies any condition, warranty, right or remedy which is conferred on you by the Trade Practices Act 1974 or any other consumer legislation.